Support
Email support@propozo.ca and you will get a reply from a person, usually within two business days.
It helps to include what you were doing, what happened instead, and roughly when. If a proposal did not come out right, the job description you gave it is the most useful thing to send.
Deleting your account
Open the app and go to Profile → Delete account. You will be shown exactly what will be removed and asked to confirm twice.
Deleting removes, permanently and immediately:
- Every proposal you have written, and the PDFs you sent
- Your business details, logo, and rate card
- Anything you uploaded
- Your sign-in
There is no recovery period and no way to undo it. Proposals already sent to a client stay with that client — we cannot retrieve a document from someone’s inbox.
Common problems
It won’t let me write a proposal
Propozo needs your hourly labour rate before it can price anything, because it will not invent a rate for you. Set it under Profile → Rates.
The proposal is taking a long time
Writing a proposal normally takes around twenty seconds. If you are out of signal it waits until you are back — the job is queued on your phone and nothing is lost. If it has been much longer than usual, the review screen offers a way to stop waiting and try again, and your description is kept either way.
It misheard a part or a brand name
Speech recognition runs on your phone and it is not perfect with trade vocabulary. The text is shown to you before anything is written so you can correct it, and it gets better as you write more proposals, because Propozo learns the words you actually use from your own past work.
A price looks wrong
Labour always uses the rate in your rate card. Where a material price could not be taken from your rates, Propozo estimates it and marks that line in amber with “Propozo estimated this”. Tap the line to correct it — the totals update immediately, and the marker clears once you have set the number yourself.
Nothing was heard when I recorded
Check that Propozo has microphone access in iOS Settings, and that nothing is covering the microphone. The first time you record, your phone downloads a speech model, which needs a connection — after that, recording works offline.
Privacy and your data
What we collect and what never leaves your phone is set out in the Privacy Policy. For access, correction, or deletion requests, email us at the address above.
Propozo is operated from Ontario, Canada.